Terms of Service

WellSpry LLC (“WellSpry,” “we,” “us”) operates this website, publishes educational content, and, when online ordering is available, sells at-home testing panels fulfilled through Choose Health. WellSpry handles the sale and order support. Choose Health operates the patient-account and testing workflow described below and is not a WellSpry medical practice.

Protocol Management enrollment and WellSpry-facilitated prescribing are temporarily unavailable while the clinical workflow completes review. By using this website or completing an available checkout, you agree to these terms. Choose Health's own terms, privacy notice, and consent apply separately to the services it provides through its secure portal.

You must be at least 18 years old and a United States resident to purchase a panel or submit order-intake information. You must provide accurate information for yourself, use an email account you can access, and keep access to Choose Health's account and portal private.

Test availability varies by product and state. Choose Health determines state and product eligibility through its testing workflow; WellSpry does not represent that every test is available in every United States jurisdiction. An order or intake may be declined, paused, or referred for support review if age, residency, state, identity, payment, fulfilment, or kit information cannot be verified.

If Choose Health determines after purchase that it cannot authorize or provide the purchased test because of product or location eligibility, testing will not proceed and WellSpry will issue a full refund of the amount paid for it. We will stop further fulfilment where possible; if a kit has already been dispatched, contact support and follow the instructions provided rather than using it.

Available panel prices and the amount to be charged are shown before payment. Payment is processed by Stripe. By submitting payment, you authorize Stripe to charge the selected payment method for the amount shown at checkout. Stripe's terms and privacy notice also apply to its payment service.

A Stripe receipt confirms the payment status shown by Stripe; it does not by itself confirm that kit fulfilment succeeded. WellSpry separately records payment and the Choose Health fulfilment request. If the status page says an order needs review or remains unconfirmed, do not pay again. Contact WellSpry with the Stripe receipt.

For a confirmed panel order, WellSpry sends the information needed for fulfilment, patient-account creation, and kit registration to Choose Health. After the patient record is created, Choose Health handles secure account activation and email verification, its own consent, lab processing, clinician review, result-ready email, and secure portal delivery.

You must follow the activation link sent by Choose Health, verify the email address, and complete Choose Health's consent in its secure portal. WellSpry's order intake and data-sharing authorization do not replace that consent. Choose Health may not process a kit or make results available until its required account and consent steps are complete.

Collection, return, and other kit instructions supplied with the kit must be followed. Shipping, sample quality, recollection, laboratory operations, clinician review, and patient completion of required steps can affect timing. Neither WellSpry nor these terms promise a shipping, processing, review, or results deadline.

WellSpry is not a licensed medical provider and does not diagnose, treat, prescribe, or provide medical advice. A panel purchase does not include WellSpry clinical care, telehealth care, prescribing, or Protocol Management. Any clinician review within the Choose Health testing workflow is provided through Choose Health and does not make the reviewer a WellSpry clinician or create an ongoing WellSpry treatment relationship.

Test results may require interpretation in light of symptoms, history, medications, and other testing. Discuss results and medical decisions with an appropriate licensed clinician. Do not use this website or a test result for an emergency; call 911 or seek emergency care.

Website content, quizzes, meal plans, workouts, supplement discussions, medication references, and protocol descriptions are educational only. They are not an offer of treatment or a guarantee of access to a medication, pharmacy, clinician, or programme.

Choose Health, not WellSpry, verifies the patient email account and provides testing consent, result-ready notices, account recovery, and secure access to reviewed results. Choose Health communications may be required to complete the purchased testing workflow. Use the links and support options in Choose Health's messages or secure portal for its account and result-delivery service.

WellSpry does not currently host or deliver patient results, and its results portal remains unavailable. WellSpry can assist with the WellSpry order, payment status, intake submission, and kit-registration record, but it cannot release or medically interpret Choose Health results.

You are responsible for entering an accurate shipping address, contact information, and purchaser email; checking order and kit details; protecting account links; and following the instructions supplied with the kit. Contact WellSpry promptly if the order details are wrong or a kit is missing, damaged, or does not match the order.

Do not submit another payment or repeatedly register a kit when the site reports that an existing order or registration needs review. Duplicate or inconsistent submissions may be held for manual reconciliation.

Contact hello@wellspry.com as soon as possible to request an order cancellation, refund, or replacement. A request is not automatically approved. A paid order may be submitted to Choose Health promptly for kit fulfilment, so cancellation may no longer be possible after fulfilment begins. The Choose Health patient record is created or matched later, only after the purchaser completes the WellSpry order intake.

If Choose Health determines that it cannot authorize or provide the purchased test because of product or location eligibility, testing will not proceed and WellSpry will issue a full refund of the amount paid for it. We will stop further fulfilment where possible; if a kit has already been dispatched, contact support and follow the instructions provided rather than using it. For other cancellation, refund, or replacement requests, WellSpry will review the recorded payment and fulfilment status, the reason for the request, any terms displayed at checkout, and applicable law. Except for the full-refund commitment in this paragraph, we do not promise a particular refund, replacement, or response time in these general terms. Nothing in these terms limits a refund or other remedy that applicable law requires.

Our Privacy Policy explains the information collected for payment, fulfilment, order intake, and support; the information sent to Stripe and Choose Health; and the limited records WellSpry retains. WellSpry and Choose Health have executed data-protection terms, including a business associate agreement, covering the partner workflow.

Do not put result details or other unnecessary health information in ordinary support email. Use Choose Health's secure portal for its testing-account and results workflow.

Protocol Management enrollment and WellSpry-facilitated prescribing are temporarily unavailable while the clinical workflow completes review. No recurring Protocol Management payment, WellSpry-facilitated prescription, or patient-specific protocol service is included in a panel purchase. WellSpry's referral, affiliate, and employer clinical programmes are not currently accepting enrollment. Published structures and prices are reference material only.

All content on wellspry.com — including text, design, protocols, meal plans, and workout programmes — is the property of WellSpry LLC. You may not reproduce, distribute, or create derivative works without written permission.

To the extent permitted by applicable law, the website and educational content are provided without a guarantee that they will be uninterrupted, error-free, or suitable for a particular purpose. Individual test and health outcomes vary. WellSpry is not responsible for medical decisions made from educational content or for indirect, incidental, special, or consequential damages.

Nothing in these terms excludes liability that cannot lawfully be excluded. Third-party services, including Stripe and Choose Health, remain responsible for the parts of the workflow they provide under their own terms and applicable law.

We may update these terms when the website, testing workflow, providers, or law changes. The updated date above identifies the current version. Material changes apply prospectively unless applicable law requires otherwise.

Questions about these terms: hello@wellspry.com

WellSpry LLC, United States